http://www.blogigo.com/Customer_Service_Officer en KWILOSZ KWILOSZ Mon, 14 Jan 2008 21:13:33 +0100 daily 1 WWW.CAREERCALCULUS.COM   Description: The skills required vary depending on the project and the type of business that is being handled. A very good command over English language is the main skill required. Computer literacy, typing speed, knowledge of consumer behaviour, marketing skills (a certificate or Diploma in Marketing in case of 'outbound' telemarketing is preferable), the ability to enter and retrieve information quickly from databases and an ability to analyse problems are other useful skills that come in handy. Good communication and listening skills are important. CSO ( Customer Service Officer) should have the patience to listen to and comprehend the need, be unfailingly polite, good natured, reasonably intelligent to choose between options and remedy problems effectively to the satisfaction of the customer. Persuasion skills are needed in an... Mon, 14 Jan 2008 21:13:33 +0100 http://www.blogigo.com/Customer_Service_Officer/cAreercAlculus-com-Hiring-Customer-Service-Officer/1/ http://www.blogigo.com/Customer_Service_Officer/cAreercAlculus-com-Hiring-Customer-Service-Officer/1/